Jennifer Scheib

Customer Success Advocate: With 6+ years' experience within Customer Success as a CS Manager, Ops & Enablement lead, advisor and active member of multiple online communities, my knowledge & passion for the industry runs deep and wide. With a focus in operations, I build processes and develop resources that help empower & drive effectiveness and efficiency for teams. 

Enablement Leader: Setting others up to succeed is of utmost importance to me, knowing that a positive onboarding experience is a strong indicator of future success. To that end, I've assisted in designing onboarding plans, developed and led product training sessions (in-person and VILT), and created resource and documentation libraries to support enablement and standardization of processes for teams.

Process Geek: Where ambiguity lives, I immediately find solutions to diminish it. Some of the most satisfying & rewarding work I've done has been building resources and processes that help successfully enable teams to standardize and scale operations, including: presentation decks for QBR's and webinars, email templates for 1:1 and 1:many communications, user guides for product training, project timelines & task lists, and process documentation.

Technology Nut: A systems thinker with extensive experience as both a super user and system admin on numerous tech platforms, I've quickly learned and helped companies adopt their software tools through product training, workflow and interface customization, and best practice consultation, increasing engagement and transforming productivity. 

Data Driven: One of the most powerful ways to inform decisions is through both quantitative and qualitative data. I assist customers and department leaders build reports and dashboard analytics to track KPI's, create NPS and client satisfaction surveys to gather important product and program feedback, and generate monthly usage reports to analyze engagement in software platforms.

Highly collaborative: Quickly building rapport and forming strong relationships with colleagues and customers, I truly thrive when working collaboratively with others to achieve outcomes. I approach work with a holistic view, keeping the big picture in mind and breaking down silos to establish a truly collaborative work experience.

Savvy Communicator: With an educational background in interpersonal/organizational communication, I learned and became passionate about cultivating healthy communication in both work and life. Whether presenting to executives, leading project meetings, hosting webinars, writing business proposals, or listening to identify internal/external stakeholder needs, I bring a style that's collaborative, deliberate, empathetic, and influential.

Strong Initiator: As a self-motivated individual with a jump-right-in attitude, I excel in taking ownership and quickly implementing and executing to solve problems, building a solid reputation as a hard- working, reliable partner. 

Innovative Thinker: With a continuous improvement mindset, I love bringing new ideas to the table & challenging the status quo to help teams and organizations grow and innovate. 

Lover of Learning: Curious by nature, always seeking opportunities to learn and grow both personally and professionally.  With a constant eye and ear to books, articles and podcasts on everything from Customer Success to leadership and career development, I carry an insatiable enthusiasm to learn from and share with others.